NDIS Access Request Guide
Applying for the NDIS can feel overwhelming. This guide explains who can apply, what evidence you need, and what happens after you submit. The NDIA aims to respond within 21 days under the Service Guarantee.
Eligibility
To access the NDIS you must meet the age, residence and disability requirements. You need to be under 65 when you apply, live in Australia and be an Australian citizen, permanent resident or hold a Protected Special Category visa. Your disability must be likely to be permanent and substantially reduce your ability to do everyday activities, or you need early intervention to reduce future needs.
The Six Functional Impact Areas
The NDIA looks at how your disability affects you across six areas of life. Your evidence should describe the impact in each that applies to you.
- Mobility — moving around at home and in the community
- Communication — understanding and being understood
- Social interaction — making and keeping friends, joining in
- Learning — understanding, remembering and using new information
- Self-care — personal care, hygiene and health tasks
- Self-management — planning, making decisions and managing daily life
Evidence
Strong evidence shows how your disability affects you now and what supports could help. The NDIA prefers information from treating professionals who know you well.
What you need to provide
- Completed Access Request Form (or verbal access request)
- Evidence of your disability (reports, letters from doctors or allied health)
- Information about how your disability affects the six functional areas
- Details of current supports (if any) and what else you need
Timeline and the 21-Day Service Guarantee
Once you have submitted a complete access request, the NDIA aims to tell you whether you meet the access criteria within 21 days. If they need more information, they will contact you and the timeframe may be paused until that information is received.
Steps to follow
- Check you meet age, residence and disability requirements
- Gather evidence from your GP and specialists about your disability and its impact
- Complete the Access Request Form or make a verbal request with the NDIA
- Submit your form and evidence (online, by post or with help from a LAC)
- Respond quickly if the NDIA asks for more information
Frequently Asked Questions
What if I don’t have recent reports?
You can still apply. A letter from your GP describing your disability and how it affects you can be enough to start. The NDIA may ask for more evidence or suggest you see a professional for an assessment.
Can someone help me with my access request?
Yes. Local Area Coordinators (LACs), early childhood partners and support coordinators can help you complete the form and gather evidence. You can also ask a family member or advocate to assist.
What happens if my access request is not approved?
You will receive a letter explaining the decision. You have the right to ask for an internal review of the decision. Getting more evidence and resubmitting is also an option in some cases.
Need personalised help?
The FWBS team can help you understand the access process and connect you with supports. Get in touch for a friendly chat.
Contact FWBS